Leadership Team

“Leadership is an action, not a position.” –Donald McGannon

Mark Hilliker, Chief Executive Officer

I have served as CCCW’s Chief Executive Officer January of 2015. Prior to assuming responsibilities as CEO, I was CCCW’s Chief Operations Officer for six years. During that time I oversaw a number of key organizational departments, including: Member Support Coordination, Community Resources, Quality Management, and Member Services. Prior to joining CCCW, I spent 23 years in the field of community and organizational development. As a professor with the University of Wisconsin-Extension for 15 years, I worked extensively with community groups and organizations in the development of strategic approaches necessary to address key organizational issues, and in developing organizational models for leading and managing change and transformation. I hold a Masters in Business Administration as well as a Doctoral degree in Educational Administration. My research focus throughout my graduate education addressed dynamics related to organizational change and transformation.

Michelle Fellenz, Chief Talent, Learning, and Culture Officer

My professional offering spans key roles in leadership development, change management, coaching, team building, and performance management. I have worked with several organizations in designing, implementing, and evaluating learning and development initiatives that contribute to organizational growth and development.  I have served as the Program Director for Provider Resources at UW Health; Learning & Development Manager with UW Medical Foundation; Director of Human Resources and Organizational Learning for both Mcloone and City Brewing Company, Senior Corporate Consultant with Thompson Consulting/Lee Hecht Harrison, Inc.; Director of Outreach to Business with the Franciscan Spirituality Center; and Regional Training Manager for the Company Store/Hanover Direct, Inc. I have a Bachelor of Science degree in Psychology from Viterbo University, a Master of Arts degree in Industrial/Organizational Psychology from Minnesota State University – Mankato, and I’m “All But Dissertation” (ABD) toward a doctorate degree in Education and Leadership at Saint Mary’s University.

Tim Garrity, Chief Innovation Officer

I have spent my whole career in the areas of health care either as a provider or as part of a managed care entity. I have been the Executive Director at WWC since 2008.  Prior to that, I worked in a variety of roles at a regional, multi-state provider agency providing residential, outpatient, and home based services to adults, children, and families.  The last 10 years of my time there were in the role of Chief Operating Officer.  Professionally, I very much enjoy the challenges associated with idea generation, problem solving, program development, and growth.  

Patrick Henneger, General Counsel

I have been representing managed care organizations as outside legal counsel since 2009 and now as inside counsel for CLI since January 2017.  Prior to joining CLI, I was a partner at the law firm of von Briesen & Roper, s.c. in Milwaukee, where I played a lead role in developing legislation allowing long-term care districts such as CCCW, WWC and ContinuUs to form non-profit corporations which eventually led to the formation of CLI.  Prior to the merger, I advised a transition committee formed by the legacy MCO boards on the creation of the non-profit corporation and the merger of three legacy MCO’s into CLI.  Besides my work with MCOs advising on Family Care program requirements, Medicaid regulations and health privacy laws, I advised public sector clients on a multitude of legal and operational issues affecting local governments, including labor and employment, open government laws and contractual matters.  I have been practicing law for 15 years and received my juris doctorate degree from Marquette University and my undergraduate degree from UW-Madison.

Josh Jandrain, Chief Technology Officer

With more than 15 years of insurance and technology experience, I am passionate about helping companies revolutionize IT, and positioning it as a strategic asset and driver of value for organizations. I come to this role from Berkshire Hathaway Travel Protection where I was responsible for leading the startup of the company’s technology vision and platform which included policy, claims, billing, service, rating, and web/mobile platforms.  I was also integral in keeping the company ahead of the digital insurance curve, exploring emerging technology, strategic partnerships, new product development, and working with customers to develop win-win solutions. Prior to that I led a team at Sentry Insurance that developed a customer facing risk management solution (RMIS) for workers’ compensation and spent 8 years as an IT leader at Delta Dental of Wisconsin.

Kris Kubnick, Chief Community Resources and Quality Officer

My professional offering in the human services industry spans 13 years of dedicated involvement in many areas of operations, including program and care management, behavioral health, quality support, Community Resources, Director of Operations in North West expansion, and most recently Executive Director of Operations. I’ve had leadership roles in supporting much of the change management CCCW has undergone, including supporting Behavioral Health planning, developing the Community Resources Department and re-structure, building resources and infrastructure to the NW expansion, and collaborative planning to support the day-to-day operations and big picture strategies of our 17-county service region. I am a Certified Social Worker with a B.S. in Sociology, and a Masters of Public Administration with an emphasis in Health Care Agency.

Maryellen Paudler, Chief Member Support Officer

I have been the Director of Operations for WWC since its formation in October, 2008.  I started in Family Care at La Crosse County in 2003 as a Unit Manager and participated in leading the transition from La Crosse County as a pilot CMO to the MCO it is today. I started my career at a group home for adults with Developmental Disabilities and have 13 years’ experience in providing direct service to clients and their families in a variety of settings including hospital inpatient units, emergency departments, medical outpatient clinics, home hospice care, and group homes.  In total, I have 19 years of experience in management and leadership positions.  I received my Masters of Science in Social Work in 1988 from the University of Wisconsin-Madison, and I am certified in the state of Wisconsin as an Independent Clinical Social Worker.

Gary Priem, Chief Financial Officer

My professional background includes 23 years at Trane Company (they make, sell, service residential and commercial HVAC equipment), and many different finance and accounting positions, including the last eight years at WWC as Finance Director and all that goes with it. I’ve been heavily involved with complex system setups and conversions, including supporting large-scale merger efforts. I have a knack for simplifying complex data to a useful format, and have built financial reporting structures for multiple business stream and multiple region organizations. I have a B.S. in Business Administration and Accounting.

Dana Cyra, Vice President of Quality Improvement

I have been the Director of the Quality Management since September, 2008. Prior to joining the staff of CCCW, I gained significant experience with the Family Care program during my seven-year tenure as the Assistant Director of the Aging & Disability Resource Center of Portage County, WI. My work experience also includes five years as the Waushara County (WI) Director of Aging Services, and three years as a Research Analyst for the Federal Bureau of Prisons. I have significant experience in systems development, program planning and management, public outreach, budget development, and direct supervision of professional staff. My educational background and professional experience in social research contribute to a high level of computer literacy, extensive knowledge of research methods, and the ability to analyze and interpret statistical data. I have a BS degree in Sociology with an emphasis in Adult Life & Aging (UW-Stevens Point, 1989) and a MA in Sociology with a cognate in Aging (University of ND,1992). I’ve also completed 2 years of post-graduate studies (36 credits) toward a Ph.D. in Sociology with a minor in Public Administration (NC State University, 1992-1994).

Janna Duffy, Vice President of Eligibility and Utilization

As an Executive Director of Operations at CCCW, I am responsible for the operations of the Member Support Coordination Department and the Member Services Department.  I transitioned from NorthernBridges and was initially hired at CCCW as the Assistant Director of Operations in the Northwest. While at NorthernBridges, I was employed as a Regional Manager in the Care Management Department and the Finance Manager in the Finance Department.  In the last year of operation, I assumed the Chief Operations Officer position at NorthernBridges and was responsible for the transition/closure efforts. I hold a degree in Business Administration with a Finance emphasis.  Prior to Family Care, my professional experience has been in the areas of financial management and operations in both the public and private sectors.

Jen Harrison, Vice President of Member Support

I have been working in long term care and health care since 1986. I am an Advanced Practice Social Worker and have experience working clinically in nursing homes, hospice, acute care, and managed care. I have extensive leadership experience in both the private and public sector as well as a strong background in quality improvement. Currently, I am the Chief Operating Officer at ContinuUs, and prior to this, I was a Regional Operations Manager at the State of Wisconsin, Bureau of Managed Care. I believe in person-focused, outcome-based care, provided by an interdisciplinary team.  I received my Bachelor of Social Work (BSW) degree in 1986 from UW Eau Claire, and my Masters of Science in Social Work from UW-Madison in 1995.  In addition, I am a Certified Professional in Health Care Quality.

Jen Parkinson, Vice President of Business Transformation

I bring more than a decade of financial leadership, business advisory consulting, and strategic planning experience to the merged organization and will serve in the Vice President of Business Transformation Role. I currently serve as the Chief Financial Officer at ContinuUs. Prior to ContinuUs, I worked for a large medical organization in the Madison area, as well as regional and national accounting firms. I hold a Bachelor of Science in Healthcare Administration from UW Milwaukee, and a Masters of Business Administration (MBA) from Lakeland College.

Erin Smith, Vice President of Community Resources & Provider Relations

I’ve had the opportunity to work with members, providers, and staff of CCCW for nearly six years.  My experience began as a mental health case manager, as I am a social worker by trade.  From that role, I transitioned into leadership roles in two different departments, Member Support Coordination, as a Manager and later a Senior Manager; and then as a Senior Manager within the Member Services Department. Each of these roles allowed me to build strong connections within the organization, as well as relationships with members, providers, and the communities we serve.  I have led and participated in various internal and external workgroups and initiatives including; core competency training for IDT staff; implementation and training of a new care management IT platform; regional meetings with county Adult Protective Services and mental health providers, implementation of new residential rate methodology with support to teams, members, and providers; provider listening sessions; appeal and grievance processes involving work with the Department of Health Services, the Division of Hearings and Appeals, Department of Quality Assurance, and MetaStar; and expansion efforts into new counties being served by CCCW.  I received my education from the University of Wisconsin-Madison with a Bachelor of Arts in Sociology, and later received my Social Work Training Certificate from Upper Iowa University, which was a necessary step in receiving my social work license with the state of Wisconsin. 

Jason Taylor, Vice President of Business and Finance

I have worked in the government sector for over 20 years with approximately 17 years of experience related to the human services industry in Wisconsin.  For the past 8 years I have served in a financial leadership role for Community Care Connections of Wisconsin (CCCW).  I initially supported CCCW as the Controller for my first 3 years, and have since served in the capacity of Chief Financial Officer.  Prior to my employment with CCCW, I served in key financial roles with Marathon County Department of Social Services from 1999-2008 and with the Wausau School District from 1995-1999.  I hold a degree in Business Administration with an emphasis in accounting.  Throughout my career, I have also provided financial guidance and consultation to community organizations in central Wisconsin.